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Complaints

We are committed to providing a high-quality veterinary service to all our clients. If you feel that this has not been provided to you and your pet, then we need you to tell us about it. If you have a complaint, then you need to inform us, in writing, of the incident, with as much detail as possible, including any names of staff members involved to:

The Client Services Manager
 Downland Veterinary Group
 71 Havant Road
 Emsworth
 Hampshire
 PO10 7NZ

Alternatively you can use our online complaints form below.

What will happen next? 

1. We will send you a letter/email acknowledging receipt of your complaint within five days of receiving it.

2. We will then carry out a full investigation of your complaint. This will normally involve checking your clinical records and speaking to the relevant members of staff.

3. The Client Services Manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

4. At this stage, if you are not satisfied, then you can contact the Royal College Of Veterinary Surgeons:

Professional Conduct Department,
Royal College of Veterinary Surgeons
Belgravia House
62-64 Horseferry Road
London
SW1P 2AF

Complaint Form

Practice information

Emsworth

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 377141
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Find us here:

71 Havant Road Emsworth Hampshire PO10 7NZ
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Please call this number for emergencies:

01243 377141

Barnham

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  • Mon
    9:00am - 6:30pm
  • Tue
    9:00am - 6:30pm
  • Wed
    9:00am - 6:30pm
  • Thu
    9:00am - 6:30pm
  • Fri
    9:00am - 6:30pm
  • Sat
    8:30am - 12:30pm
  • Sun
    Closed

Emergency Details

Please call:

01243 553771
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Find us here:

The Square Barnham West Sussex PO22 0HB
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Please call this number for emergencies:

01243 553771

Bognor Regis

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 841111
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Find us here:

118 Victoria Drive Bognor Regis West Sussex PO21 2EJ
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Please call this number for emergencies:

01243 841111

Bordon

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    8:30am - 12:30pm
  • Sun
    Closed

Emergency Details

Please call:

01420 472912
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Find us here:

32 Lemon Grove Whitehill Bordon Hampshire GU35 9BE
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Please call this number for emergencies:

01420 472912

Chichester

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 786101
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Find us here:

2 Stirling Road Chichester West Sussex PO19 7DJ
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Please call this number for emergencies:

01243 786101

Denmead

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  • Mon
    8:00am - 6:30pm
  • Tue
    8:00am - 6:30pm
  • Wed
    8:00am - 6:30pm
  • Thu
    8:00am - 6:30pm
  • Fri
    8:00am - 6:30pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9223 2121
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Find us here:

Ashling Cottage Clinic Hambledon Road Denmead Hampshire PO7 6NU
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Please call this number for emergencies:

023 9223 2121

Havant

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  • Mon
    9:00am - 6:30pm
  • Tue
    9:00am - 6:30pm
  • Wed
    9:00am - 6:30pm
  • Thu
    9:00am - 6:30pm
  • Fri
    9:00am - 6:30pm
  • Sat
    9:00am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9247 5004
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Find us here:

17 Middle Park Way Leigh Park Havant Hampshire PO9 4AB
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Please call this number for emergencies:

023 9247 5004

Hilsea

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9421 0870
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Find us here:

Unit 1 Southdown View Military Road Hilsea PO3 5FS
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Please call this number for emergencies:

023 9421 0870

Hampden Park (Eastbourne)

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 500 199
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Find us here:

39 Brassey Avenue Eastbourne East Sussex BN22 9QD Saturday appointments available at The Goffs clinic.
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Please call this number for emergencies:

01323 500 199

Hailsham

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  • Mon
    08:30am - 7:00pm
  • Tue
    08:30am - 7:00pm
  • Wed
    08:30am - 7:00pm
  • Thu
    08:30am - 7:00pm
  • Fri
    08:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 842 141
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Find us here:

Old Manor House Veterinary Surgery Market Street Hailsham East Sussex BN27 2AE Saturday appointments available at The Goffs clinic.
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Please call this number for emergencies:

01323 842 141

The Goffs (Eastbourne)

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 721 087
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Find us here:

36 The Goffs Eastbourne East Sussex BN21 1HD Saturday appointments are available.
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Please call this number for emergencies:

01323 721 087

Stone Cross

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 740 786
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Find us here:

3 Mimram Road Stone Cross Pevensey East Sussex BN24 5DZ Saturday appointments available at The Goffs clinic.
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Please call this number for emergencies:

01323 740 786