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Privacy Policy

Downland Vets ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our Practices to provide veterinary services or visiting www.downlandvets.co.uk or www.independentvetcare.co.uk, you are accepting and consenting to the practices described in this policy.

For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Independent Vetcare Ltd of The Chocolate Factory, Keynsham, Bristol BS31 2AU.

Information categories we may use

We may collect and process the following data about you:

  • your name
  • your address
  • your e-mail address
  • your phone number
  • your financial information, including bank details and insurance information
  • your personal description
  • your photograph

 

  • ​Information you give us. You may give us information about you by filling in forms on our website www.downlandvets.co.uk (our website) or by corresponding with us by phone, e-mail, face to face in a practice or surgery, or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website
  • Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.
    • Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are sent to Mouseflow. No personal data is sent, and no data is ever shared between websites. The script does not use third-party cookies. No data is shared with third parties, except for highly summarised data gathered across all Mouseflow accounts, e.g. usage share of browsers, average screen size, etc. Keystrokes from password fields and fields marked as “sensitive” are never recorded or sent over the network. You can opt out of Mouseflow by clicking here.
       
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.

We may collect and process the following data about you:

  • your name
  • your address
  • your e-mail address
  • your phone number
  • your financial information, including bank details and insurance information
  • your personal description
  • your photograph

In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.

How we use your information

We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:

  • To enable us to form a contract with you to provide services
  • To serve our legitimate business interests – such as processing a payment or sending you a vaccine reminder
  • Where we have your consent – such as for marketing (see the GDPR specific link for more details)

We may share the information about you defined above with certain third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include payment processors, insurers, debt recovery agencies, referrals to other vets or specialist clinics and labs or other providers who support us in providing services to your pet.

We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.

Securing your information

We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.

Your rights

Under the GDPR you have the following rights over your information:

  • To fair processing by us of your information – we have to be clear and transparent about what we do with your information.
  • To access, correct, update, or request that we stop processing or delete your information. To exercise these rights please contact us via your practice.
  • To opt out of marketing communication – please see the GDPR page on how to do this and the categories of communication we use.
  • To withdraw your consent for processing where we rely on your consent to process your information.
  • To complain about our collection and processing of your information – you can do this via the ICO at the following link www.ico.org.uk/concerns

If you contact us to exercise any of these rights we may ask for information about you to positively identify you and verify your request is valid.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

You can contact us at contact@independentvetcare.co.uk

Practice information

Emsworth

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 377141
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Find us here:

71 Havant Road Emsworth Hampshire PO10 7NZ
get directions with Google Maps
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Please call this number for emergencies:

01243 377141

Barnham

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  • Mon
    9:00am - 6:30pm
  • Tue
    9:00am - 6:30pm
  • Wed
    9:00am - 6:30pm
  • Thu
    9:00am - 6:30pm
  • Fri
    9:00am - 6:30pm
  • Sat
    8:30am - 12:30pm
  • Sun
    Closed

Emergency Details

Please call:

01243 553771
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Find us here:

The Square Barnham West Sussex PO22 0HB
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Please call this number for emergencies:

01243 553771

Bognor Regis

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 841111
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Find us here:

118 Victoria Drive Bognor Regis West Sussex PO21 2EJ
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Please call this number for emergencies:

01243 841111

Bordon

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    8:30am - 12:30pm
  • Sun
    Closed

Emergency Details

Please call:

01420 472912
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Find us here:

32 Lemon Grove Whitehill Bordon Hampshire GU35 9BE
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Please call this number for emergencies:

01420 472912

Chichester

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 786101
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Find us here:

2 Stirling Road Chichester West Sussex PO19 7DJ
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Please call this number for emergencies:

01243 786101

Denmead

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  • Mon
    8:00am - 6:30pm
  • Tue
    8:00am - 6:30pm
  • Wed
    8:00am - 6:30pm
  • Thu
    8:00am - 6:30pm
  • Fri
    8:00am - 6:30pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9223 2121
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Find us here:

Ashling Cottage Clinic Hambledon Road Denmead Hampshire PO7 6NU
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Please call this number for emergencies:

023 9223 2121

Havant

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  • Mon
    9:00am - 6:30pm
  • Tue
    9:00am - 6:30pm
  • Wed
    9:00am - 6:30pm
  • Thu
    9:00am - 6:30pm
  • Fri
    9:00am - 6:30pm
  • Sat
    9:00am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9247 5004
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Find us here:

17 Middle Park Way Leigh Park Havant Hampshire PO9 4AB
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Please call this number for emergencies:

023 9247 5004

Hilsea

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9421 0870
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Find us here:

Unit 1 Southdown View Military Road Hilsea PO3 5FS
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Please call this number for emergencies:

023 9421 0870

Hampden Park (Eastbourne)

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 500 199
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Find us here:

39 Brassey Avenue Eastbourne East Sussex BN22 9QD Saturday appointments available at The Goffs clinic.
get directions with Google Maps
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Please call this number for emergencies:

01323 500 199

Hailsham

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  • Mon
    08:30am - 7:00pm
  • Tue
    08:30am - 7:00pm
  • Wed
    08:30am - 7:00pm
  • Thu
    08:30am - 7:00pm
  • Fri
    08:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 842 141
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Find us here:

Old Manor House Veterinary Surgery Market Street Hailsham East Sussex BN27 2AE Saturday appointments available at The Goffs clinic.
get directions with Google Maps
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Please call this number for emergencies:

01323 842 141

The Goffs (Eastbourne)

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 721 087
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Find us here:

36 The Goffs Eastbourne East Sussex BN21 1HD Saturday appointments are available.
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Please call this number for emergencies:

01323 721 087

Stone Cross

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 740 786
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Find us here:

3 Mimram Road Stone Cross Pevensey East Sussex BN24 5DZ Saturday appointments available at The Goffs clinic.
get directions with Google Maps
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Please call this number for emergencies:

01323 740 786