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Privacy Policy

Independent Vetcare Ltd ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.independentvetcare.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Independent Vetcare
The Chocolate Factory, Keynsham, Bristol, BS31 2AU.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our website www.independentvetcare.co.uk (our website) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number, financial information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.
    • Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are sent to Mouseflow. No personal data is sent, and no data is ever shared between websites. The script does not use third-party cookies. No data is shared with third parties, except for highly summarised data gathered across all Mouseflow accounts, e.g. usage share of browsers, average screen size, etc. Keystrokes from password fields and fields marked as “sensitive” are never recorded or sent over the network. You can opt out of Mouseflow by clicking here
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Practice information

Emsworth

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 377141
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Find us here:

71 Havant Road Emsworth Hampshire PO10 7NZ
get directions with Google Maps
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Please call this number for emergencies:

01243 377141

Barnham

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  • Mon
    9:00am - 6:30pm
  • Tue
    9:00am - 6:30pm
  • Wed
    9:00am - 6:30pm
  • Thu
    9:00am - 6:30pm
  • Fri
    9:00am - 6:30pm
  • Sat
    8:30am - 12:30pm
  • Sun
    Closed

Emergency Details

Please call:

01243 553771
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Find us here:

The Square Barnham West Sussex PO22 0HB
get directions with Google Maps
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Please call this number for emergencies:

01243 553771

Bognor Regis

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 841111
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Find us here:

118 Victoria Drive Bognor Regis West Sussex PO21 2EJ
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Please call this number for emergencies:

01243 841111

Bordon

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    8:30am - 12:30pm
  • Sun
    Closed

Emergency Details

Please call:

01420 472912
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Find us here:

32 Lemon Grove Whitehill Bordon Hampshire GU35 9BE
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Please call this number for emergencies:

01420 472912

Chichester

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

01243 786101
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Find us here:

2 Stirling Road Chichester West Sussex PO19 7DJ
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Please call this number for emergencies:

01243 786101

Denmead

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  • Mon
    8:00am - 6:30pm
  • Tue
    8:00am - 6:30pm
  • Wed
    8:00am - 6:30pm
  • Thu
    8:00am - 6:30pm
  • Fri
    8:00am - 6:30pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9223 2121
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Find us here:

Ashling Cottage Clinic Hambledon Road Denmead Hampshire PO7 6NU
get directions with Google Maps
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Please call this number for emergencies:

023 9223 2121

Havant

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  • Mon
    9:00am - 6:30pm
  • Tue
    9:00am - 6:30pm
  • Wed
    9:00am - 6:30pm
  • Thu
    9:00am - 6:30pm
  • Fri
    9:00am - 6:30pm
  • Sat
    9:00am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9247 5004
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Find us here:

17 Middle Park Way Leigh Park Havant Hampshire PO9 4AB
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Please call this number for emergencies:

023 9247 5004

Hilsea

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 1:00pm
  • Sun
    Closed

Emergency Details

Please call:

023 9421 0870
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Find us here:

Unit 1 Southdown View Military Road Hilsea PO3 5FS
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Please call this number for emergencies:

023 9421 0870

Hampden Park (Eastbourne)

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 500 199
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Find us here:

39 Brassey Avenue Eastbourne East Sussex BN22 9QD Saturday appointments are available. One of our branches will be open all day on a rotation basis. Please telephone your usual surgery, and if necessary listen to the recorded message to direct you to one of our branches.
get directions with Google Maps
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Please call this number for emergencies:

01323 500 199

Hailsham

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  • Mon
    08:30am - 7:00pm
  • Tue
    08:30am - 7:00pm
  • Wed
    08:30am - 7:00pm
  • Thu
    08:30am - 7:00pm
  • Fri
    08:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 842 141
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Find us here:

Old Manor House Veterinary Surgery Market Street Hailsham East Sussex BN27 2AE Saturday appointments are available. One of our branches will be open all day on a rotation basis. Please telephone your usual surgery, and if necessary listen to the recorded message to direct you to one of our branches.
get directions with Google Maps
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Please call this number for emergencies:

01323 842 141

The Goffs (Eastbourne)

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 721 087
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Find us here:

36 The Goffs Eastbourne East Sussex BN21 1HD Saturday appointments are available. One of our branches will be open all day on a rotation basis. Please telephone your usual surgery, and if necessary listen to the recorded message to direct you to one of our branches.
get directions with Google Maps
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Please call this number for emergencies:

01323 721 087

The Stone Cross (Eastbourne)

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  • Mon
    8:30am - 7:00pm
  • Tue
    8:30am - 7:00pm
  • Wed
    8:30am - 7:00pm
  • Thu
    8:30am - 7:00pm
  • Fri
    8:30am - 7:00pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

01323 740 786
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Find us here:

3 Mimram Road Stone Cross Pevensey BN24 5DZ Saturday appointments are available. One of our branches will be open all day on a rotation basis. Please telephone your usual surgery, and if necessary listen to the recorded message to direct you to one of our branches.
get directions with Google Maps
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Please call this number for emergencies:

01323 740 786